Answers to the most common questions about creating your Resolut account, verifying your identity, and configuring organization settings.
Everything you need to know about getting started on Resolut — from creating your account and building your organization profile to inviting your team and locking down access.
Go to app.resolut.io/signup and enter your email address. You'll receive a verification email — click the link to confirm your address, then set a password. From there, you'll be walked through organization setup automatically. The whole process takes about five minutes.
If you've been invited to join an existing organization, follow the link in the invitation email rather than signing up from the homepage. That flow will associate your new account with the correct organization automatically.
Resolut supports five organization types, each tailored to a different part of the music industry:
You can request a type change after setup by contacting support, but it's easier to get it right the first time — the onboarding flow and available features vary significantly between types.
Identity verification is required to access distribution features, sign agreements on behalf of your organization, and receive payouts. It exists because Resolut handles real money and legally binding rights transfers — we need to know who we're dealing with.
Verification happens at two levels:
Individual verification — Required for all account owners and billing contacts. You'll provide a government-issued photo ID (passport, national ID card, or driver's license) and a selfie for liveness matching. This is processed by our verification partner and typically completes within a few minutes, though it can take up to 24 hours.
Organization verification — Required for labels, publishers, and distributors. You'll provide business registration documents (certificate of incorporation, company registration number, or equivalent depending on your jurisdiction), plus proof of authorized signatory status if the account owner isn't a named director.
Verification is handled through a secure, encrypted flow — documents are not stored by Resolut after the verification decision is made.
Don't panic — rejections are common and usually fixable. The most frequent reasons:
You'll receive an email explaining which check failed. You can re-submit immediately. If you've re-submitted twice and still can't get through, contact support directly — there are edge cases (name changes after marriage, overseas incorporation, etc.) that need manual review.
Go to Settings → Team and click Invite Member. Enter their email address and select the role you want to assign. They'll receive an invitation email with a link that's valid for 72 hours.
If they don't have a Resolut account yet, the invitation link will walk them through account creation and connect them to your organization in one flow. If they already have an account, clicking the link will add your organization to their workspace.
You can invite up to 50 members on standard plans. Enterprise plans have no seat limit. See your plan details under Settings → Billing.
Resolut has three built-in roles:
Admin Full access to everything in the organization. Admins can:
Member The standard working role for most team members. Members can:
Viewer Read-only access. Viewers can browse the catalog, view rights information, and run reports but cannot create or modify any records. Useful for external stakeholders, auditors, or legal counsel who need visibility without write access.
Custom roles with granular permissions are available on Enterprise plans.
Yes. Go to Settings → Team, find the member in the list, and use the options menu to change their role or remove them. Role changes take effect immediately. When you remove a member, they lose access to the organization instantly — they'll still have their personal Resolut account, but won't be able to access your organization's data.
Only Admins can change roles or remove members. You cannot remove the organization owner from the team; the ownership must be transferred first (see Settings → Organization → Transfer Ownership).
Name: Yes, organization display names can be changed at any time in Settings → Organization. Note that your organization's slug (the URL identifier) cannot be changed after initial setup.
Type: Organization type changes require a support request. We'll review your request and, if approved, manually migrate your settings and feature access. This usually takes 1–2 business days. Type changes don't affect your existing catalog data.
Legal/registered name: If your business has been renamed or restructured, you'll need to provide updated registration documents and go through a re-verification step. Contact support to start this process.
Plans are outlined during onboarding and on the pricing page. The main differentiators are catalog size (number of recordings and compositions), team seats, distribution volume, and access to advanced features like multi-territory rights management and API access.
You can upgrade your plan at any time from Settings → Billing — the change takes effect immediately and you're billed pro-rata for the remainder of the billing period. Downgrading works the same way but takes effect at the end of your current billing period.
If you're a larger operation and none of the listed plans fit your needs, contact us to discuss an Enterprise arrangement. We can accommodate custom catalog sizes, white-label requirements, and dedicated infrastructure.
Go to Settings → Security → Two-Factor Authentication and click Enable. Resolut uses TOTP (time-based one-time passwords) — you'll scan a QR code with an authenticator app (Google Authenticator, Authy, 1Password, or any TOTP-compatible app), then enter a code to confirm the setup.
You'll also be given a set of backup codes — store these somewhere safe. They're single-use codes that let you recover access if you lose your authenticator device.
Organization Admins can require 2FA for all members under Settings → Security → Require 2FA. When this is enabled, any team member without 2FA configured will be prompted to set it up on their next login.
API keys are available on plans that include API access. Go to Settings → Integrations → API Keys and click Create Key. Give it a descriptive name (e.g., "Distribution pipeline - prod"), select the permission scope, and click Generate.
The full key value is shown exactly once — copy it immediately and store it in a secrets manager or environment variable. Resolut never shows the full key again after creation.
To rotate a key, create a new one, update it in your system, then delete the old one. There's no in-place rotation — create new, then delete old.
Keys can be scoped to specific operations (read-only, catalog write, distribution, reports) to follow the principle of least privilege.
Resolut supports integrations with several external systems:
Each integration has its own setup guide linked from the integrations panel. Most require an API key or OAuth authorization flow on the external platform's side.
First, check your spam or junk folder — transactional emails from noreply@resolut.io are occasionally filtered. Add that address to your safe senders list.
If the email genuinely isn't arriving, there are a few likely causes:
For verification emails, you can trigger a resend from the login screen. For invitations, an Admin can resend or revoke and re-issue the invitation from Settings → Team.
If you're still having trouble after checking these, contact support with your email address and the approximate time you expected to receive the message. We can check delivery logs on our end.
For urgent issues affecting distribution or rights registrations, mark your email subject line with [URGENT] and we'll prioritize it.
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A step-by-step guide to setting up your organization, inviting collaborators, and uploading your first assets on the Resolut platform.
Personalise your profile with an avatar, display name, bio, social links, and privacy settings.